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Terms & Conditions

​1. Introduction

These Terms & Conditions govern your use of our website and the purchase of products from our online store.

By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree, please do not use our website.

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2. About Us

Business Name: Crafty 3D Forge

Registed as: A&K Services

Registered Address: 60c Arcot Street, Penarth, CF64 1ES

Email: crafty3dforge@gmail.com

We operate in accordance with UK law, including the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.

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3. Use of the Website

You agree to:

  • Use the website only for lawful purposes

  • Not attempt to interfere with the website’s security or functionality

  • Provide accurate information when placing an order

We reserve the right to refuse service to anyone who violates these terms.

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4. Product Information

We make every effort to ensure product descriptions, images, and details are accurate.

However:

  • Colours may vary depending on screen settings

  • Handmade or 3D‑printed items may have slight variations

If an error occurs, we reserve the right to correct it or cancel the order.

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5. Pricing & Payment

  • All prices are listed in GBP (£) and include applicable taxes unless stated otherwise.

  • We accept secure payments via trusted third‑party providers (e.g., Stripe, PayPal).

  • If a pricing error is discovered, we may cancel or amend the order before dispatch.

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6. Order Acceptance

Your order is considered accepted only when we send a dispatch confirmation email.

We may refuse or cancel an order if:

  • The product is out of stock

  • Payment cannot be processed

  • There is suspicion of fraud

  • There is an error in product information

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7. Shipping & Delivery

Shipping times and costs are outlined in our Shipping Policy.

Delivery times are estimates and may vary due to courier delays or other factors outside our control.

Risk passes to the customer upon delivery.

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8. Returns & Refunds

Our Returns & Refunds Policy applies to all purchases.

Customers have the right to cancel within 14 days of receiving their order, in line with UK law.

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9. Faulty or Damaged Goods

If an item arrives damaged or defective:

  • Contact us within 48 hours

  • Provide photos and order details

We will repair, replace, or refund the item in accordance with the Consumer Rights Act 2015.

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10. Intellectual Property

All content on this website—including text, images, logos, and product designs—is our property or used under licence.

You may not copy, reproduce, or distribute any content without written permission.

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11. Limitation of Liability

We are not liable for:

  • Losses caused by incorrect use of products

  • Indirect or consequential damages

  • Delays caused by third‑party couriers

Our liability is limited to the value of the order.

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12. Privacy

Your personal data is handled in accordance with our Privacy Policy and UK GDPR.

We do not sell or share your data with third parties except as required to fulfil your order.

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13. Changes to Terms

We may update these Terms & Conditions at any time.

The latest version will always be available on our website.

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14. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes will be handled by the courts of England and Wales.

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15. Contact Information

If you have any questions about these Terms, please contact us:

Email: crafty3dforge@gmail.com

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