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🔐 Privacy Policy

1. Introduction

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase from our store.

We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website, you agree to the practices described in this policy.

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2. Information We Collect

Personal Information

We may collect the following personal data when you place an order or interact with our website:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information (processed securely by third‑party providers; we do not store full card details)

Automatically Collected Data

When you browse our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited and time spent on the site

  • Cookies and tracking data (see section 7)

Optional Information

If you contact us directly, we may collect additional information such as:

  • Customer service messages

  • Feedback or product reviews

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3. How We Use Your Information

We use your information to:

  • Process and fulfil your orders

  • Provide customer support

  • Send order updates and transactional emails

  • Improve website performance and user experience

  • Detect and prevent fraud

  • Comply with legal obligations

We do not sell or rent your personal data to third parties.

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4. Legal Basis for Processing

We process your personal data under the following legal bases:

  • Contractual necessity – to fulfil your order

  • Legitimate interests – to improve our services and prevent fraud

  • Legal obligation – for tax and accounting purposes

  • Consent – for marketing communications (only if you opt in)

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5. Sharing Your Information

We may share your data with trusted third parties, such as:

  • Payment processors (e.g., Wix, Stripe, PayPal)

  • Delivery companies (e.g., Royal Mail, DPD, Evri)

  • Website hosting and analytics providers

These partners only receive the information necessary to perform their services and must comply with UK GDPR.

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6. Data Retention

We keep your personal data only as long as necessary for:

  • Fulfilling your order

  • Meeting legal, tax, and accounting requirements

Typically, order-related data is retained for 6 years, as required by UK law.

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7. Cookies & Tracking Technologies

Our website uses cookies to:

  • Enable essential site functions

  • Remember your preferences

  • Analyse website traffic

  • Improve user experience

You can manage or disable cookies in your browser settings. Some features may not function properly without cookies.

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8. Your Rights Under UK GDPR

You have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data (“right to be forgotten”)

  • Object to processing

  • Restrict processing

  • Request data portability

  • Withdraw consent at any time (for marketing)

To exercise your rights, contact us using the details below.

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9. Data Security

We take appropriate technical and organisational measures to protect your data from:

  • Unauthorised access

  • Loss

  • Misuse

  • Alteration

All payment information is processed securely by certified third‑party providers.

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10. Third‑Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices or content.

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11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

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12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: [your email]

Address: [your business address]

Phone: [optional]

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