🔄 Returns & Refunds Policy
Right to Cancel (Consumer Contracts Regulations 2013)
Customers have the right to cancel their order within 14 calendar days of receiving the goods, without giving any reason.
To request a return, customers must contact us via email or our contact form.
Return Conditions
To be eligible for a return:
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Items must be unused, undamaged, and in their original packaging (where applicable).
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Customers are responsible for return shipping costs unless the item is faulty or incorrect.
Refunds
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Once we receive and inspect the returned item, refunds are issued within 7 business days.
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Refunds are processed using the original payment method.
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Shipping fees are non‑refundable unless the item was faulty or sent in error.
Faulty or Damaged Items
If an item arrives damaged or defective:
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Customers should contact us within 48 hours of delivery and provide photos of the issue.
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We will cover the cost of return shipping or offer a replacement.
Non‑Returnable Items
Certain items cannot be returned under UK law, including:
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Custom or personalised products
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Digital downloads once accessed
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Hygiene‑sensitive items once opened